Sébastien ONILLON - Customer Success Manager FR/EN

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Experiences

Serve as primary post-sales point-of-contact for customers
Proactively work with medium enterprise business customers in e-commerce
Partner with customers to establish clear business goals, timelines, priorities and metrics of success
Develop and maintain a deep understanding of customers’ business drivers to align with them
Create e-commerce engagement strategies aligned with customers' business goals and analytics
Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement
Proactively identify customer health risks, and leverage internal teams to mitigate non- renewal (churn) risk
Develop and conduct Business Reviews to assess progress against goals, assess opportunities for improvement
Ability to effectively manage customer expectations and create realistic expectations